Interpersonal Skills
When: Mar 11, 2020
9am-1pmCost: $55
Instructor
Dan ChaseLocation(s)
Brigham City
USU Distance Campus
989 S Main St.
Brigham City, UT 84302
C113
Cedar City
(SUU) Southern Utah University
351 W. University Blvd.
Cedar City, UT 84720
Duchesne
Events Center
60 W 400 S
Duchesne, UT 84021
Moab
USU Distance Campus
125 West 200 South
Moab, UT 84532
Price
Carbon County
2660 E. Airport Rd
Price, UT 84501
Taylorsville
USU Distance Campus
920 W Levoy Dr
Taylorsville, Utah 84123
Tooele
USU Distance Campus
1021 W. Vine Street
Tooele, UT 84074
Rm 159
Vernal
USU Distance Campus
320 Aggie Blvd.
Vernal, UT 84078
Course Description
Supervisors are critical to an effective risk management program. In addition to recognizing and controlling loss sources for the employer, supervisors must know how to take appropriate actions in order to reduce the employers liability. They are also required to work with a wide variety of individuals, both co-workers and others. And they need to know how to get results. That means making employees be the best they can be and providing good customer service to citizens, even when they cannot accommodate the citizens request.
These courses are communications, motivational and employee interaction courses. Basic skills include coaching, assertiveness, and verbal influence (which means redirecting behavior using words) and communication with different genders, generations, and personality styles. Discussions include how masterful communications can turn "confrontations", such as disciplinary scenarios and/or dealing with an irate citizen or customer, into success stories.
Registration Notes
Notification of cancellation must be received prior to registration deadline. Substitutions may be made at any time. Please notify us of any changes.
Road Scholar
This course fulfills a Level 2 requirement for the Road Scholar program.